Personal data
Personal data is processed via our online store: www.vetsend.co.uk. Personal data is data that can be used to identify a person. We store your data so we can correctly process your order. Your privacy is very important to us. Personal data is therefore carefully processed and secured by us. In our processing, we comply with the requirements of privacy legislation. Personal data will not be passed on to other organisations for commercial purposes.
Creating log files
When you only visit our website for informational purposes (and if you do not register or provide us with information), our system will only collect your data if you visit our website through an affiliate link. The following information is then collected in our log database:
-IP address and internet provider from the user
This database contains IP addresses or other data that could lead to the identification of a user. This is possible when the data is combined with other data, such as order information.
Purpose and legal basis for the data processing
We store data in our log files to ensure our website’s functionality. The data is also used to optimise the website and to ensure that our information technology systems stay secure. We don’t evaluate this data for marketing purposes. This processing is necessary for the purposes of the legitimate interests pursued by Onlinepets referred to Article 6(1)(f) in the GDPR.
Duration of storage
We store information in our database for 7 years. After 7 years, this information is deleted.
Possibility to protest and the removal of data
We need to collect and store data to keep our website functioning properly. This is a legitimate reason referred to Article 6(1)(f) in the GDPR. Therefore, you do not have the right to object.
Legal basis for processing personal information
We collect personal information from you based on the principles of the GDPR. This is when (1) we need the personal information to perform a contract with you / process your order, (2) because it is necessary for the protection of our legitimate interests or those of a third party (3) we have your consent to do so or (4) it is necessary for the compliance of a legal obligation, such as legal, tax or accounting requirements.
The personal data that is being processed by Onlinepets is only used for the following purposes:
-To get in contact with you
We only process your data in any other way if you have given Onlinpets unambiguous permission to do so. This could be when you ask Onlinpets a question via email.
Data retention period
We don’t store your data for longer than is necessary for the purposes for which the data was collected and processed. We only store your data longer if we are legally obliged to do so, or if this is necessary to defend our interest in court (this could be in the event of a dispute).
Down below you’ll find an overview of which personal data we can collect, followed by the retention period of this data.
Retention of personal data
| Details to create a Vetsend account | Retention period |
| Website log data
IP address |
Seven years. After seven years, the data will be deleted by Onlinepets |
| Customer service contact (email or form): First name Last name Email conversation (only with contact via email) Contact form conversation (only with contact via the form)IP address |
These details are saved by Robin. Robin is the software that we use to contact our customers. This data does not have a retention period, and will only be deleted once you’ve requested the removal. In that case, Onlinepets will contact Robin to anonymise or delete your details. |
Contact form
You can contact us or ask questions via the contact form. We use your name, address, hometown, telephone number and email address for this. We need these details because of the contract we conclude with you. We store these details until we are sure you are satisfied with our answers.
Provision to other companies or institutions
Except for the companies mentioned above, we never give your personal data to other companies or institutions, unless we are legally obliged to do so (for example, if the police require this in the event of a suspicion of a crime).
Statistics
We keep statistics about the use of our website. Social media buttons are included in our website. With these, the administrators of these services collect your personal data.
Cookies
On this site, we use cookies to improve the content of our website. Cookies are small text files that are stored on your computer when you visit a website. The information from these files is used when you revisit a website, so you don’t have to fill in your details again. We also use cookies to see whether you revisit our website. When you visit our webshop for the first time, a message will pop up with an explanation about cookies. We also ask for your consent to use these cookies. You can disable the cookies via your browser, but some things in our webshop might not work properly anymore.
We have made agreements with other companies that place cookies about the use of these. However, we do not have full control over what these companies do with the cookies. You can also read their privacy statements (note: these can change regularly).
When we transfer or receive your data on our website, we always use encryption technologies that are standard within the IT sector. We have implemented the necessary security measures to prevent the loss, misuse or alteration of information we receive on our site. You can read more information about our cookies in our cookie statement.
Security
Keeping your data properly secure is of great importance to us. We constantly adjust and alter the security measures and pay close attention to what could go wrong. However, transmissions over the internet are never completely secure or error-free. We do, however, take appropriate technical and organisational measures. These are appropriate to the risks of misuse, unauthorized access, unwanted publication, changes or removal of personal data and to protect your data. We also ensure that third parties and affiliates that process your data on behalf of Onlinepets maintain adequate security and operate under the applicable laws and regulations.
Data breaches
We talk about a data breach if Onlinepets accidentally or intentionally loses your data or that your data falls into the hands of third parties who are not authorised to do so. Onlinepets’ data protection officer will digitally report this data breach to the Dutch Data Protection Authority within 72 hours from the moment Onlinepets has discovered the breach. We repost the following: the nature of the infringement, which authorities or people can be consulted to obtain more information about the infringement, which measures are recommended to limit the negative consequences of the infringement, the consequences of the infringement, and what measures have been taken or proposed by Onlinepets to remedy these consequences. If the leak represents a high risk to the person(s) in question, they will be notified by Onlinepets. A data breach is also internally documented by Onlinepets in the ‘data breach register’, so we can learn from it and take measures to prevent such a breach in the future.
We have taken the necessary administrative, technical and organisational measures to ensure a level of security appropriate to the specific risks we have identified. We protect your data against removal, loss, alteration, unauthorised disclosure, or access to personal data that is transmitted, stored or processed.
Data Protection Officer
We have appointed a data protection officer within Onlinepets. This person is responsible for privacy within our organisation. Our data protection officer is called Elies van der Graaff and can be contacted by email at vandergraaff@medpets.nl.
Changes to this privacy statement
We reserve the right to make changes to this privacy statement. It is recommended that you read this privacy statement regularly so that you stay aware of these changes. We will do our best to announce the changes if possible.
View, change and delete your data
If you have any questions or want to know what kind of personal data we have stored, you can always contact us. See the contact details at the bottom of this privacy policy. You have the following rights:
-Receive an explanation of what personal data we have and what we do with it
-Access to the precise personal data we have
-Correct mistakes
-Remove (outdated) personal data
-Withdraw your consent
-Object to a particular use
Always be clear about who you are, so we can be sure that we do not delete or change the wrong person’s data.
To file a complaint
If you believe that we have not handled your data correctly, you have the right to file a complaint with the Dutch Data Protection Authority.
Contact
If you wish to respond to our privacy policy, you can contact us:
-by email: contact@vetality.eu
Edition number: 1.0 Last modified on 16-06-2021.